Orders purchased before 4pm will be dispatched same working day.
Orders after 4pm will be dispatched next working day.
Bank Holidays and weekends are not included as delivery days.
UK Next Working Day: £12
UK Standard 2 Days: £5
EU Standard 2-7 Days: £20
US Standard 5-14 Days: £20
HOW TO RETURN AN ITEM
Returns must be received within 14 days of receiving your order. Please use your own courier to send back your return. We advise that you use a trackable service incase of any loss or damage in transit. Fill out the form included in your order and include in your parcel. Please return items to: Ssōne, Ssone, 17 Chiltern Street, London, W1U 7PQ. You will be notified by email once your return has been received and processed. A return request outside of the 14 day window may be accepted at our discretion. Please email us at firstname.lastname@example.org with your enquiry. We unfortunately do not offer free returns.
Refunds will be credited back to the card originally used for payment. The original shipping charges will not be refunded. If you have been charged duties and taxes these will not be refunded. You will be notified by email once your return has been received and processed. Please allow up to 5 working days to see the funds in your account, depending on your card issuer.
All returns should be sent back with tags attached and footwear with the Ssōne shoe box included. Please ensure when returning footwear that the Ssōne shoe box is protected using the carton provided. Returns will only be accepted in an unworn condition and in their original condition. Please try shoes only on a clean and carpeted surface so that the soles remain unmarked. Returns that are damaged, soiled or returned without the original box may not be accepted and may be returned to the customer. Before your order leaves our warehouse it is fully checked by our packing team.
If you receive an item which is damaged please contact us immediately by email at email@example.com